You can shop directly from our official website rosemont.store, where you’ll find our full product range and exclusive online offers.

We currently operate online only. This allows us to offer competitive prices and fast delivery throughout the UK and internationally.

Please contact us as soon as possible at customerservices@rosemont.store. If your order hasn’t yet been dispatched, we can amend or cancel it. Once dispatched, it can be returned in line with our Returns Policy.

If your order hasn’t shipped, we’ll do our best to update it — please contact us immediately. After dispatch, addresses can’t be changed.

Orders can’t be modified once confirmed. Please place a new order for additional items.

Unfortunately not. We’re unable to deliver to PO Boxes, BFPO or freight forwarding addresses. Please provide a residential or business address.

Our carriers can’t guarantee exact delivery times. You’ll receive tracking information once your parcel has been dispatched.

We currently accept Visa, Mastercard, Apple Pay and Google Pay.

Payment is authorised at checkout and charged only once your order has been confirmed for dispatch.

Only one promotion code can be used per order. Enter it on the checkout page before payment. Promo codes aren’t valid on gift cards or excluded products.

All UK orders include VAT. For international orders, import duties, taxes, and customs fees may apply — these are set by local authorities and payable by the recipient.

Yes. Our website uses secure SSL encryption and certified payment gateways. Your financial information is never stored or shared.

Delivery costs depend on your location and the shipping option selected. Please see our Shipping Information page for full details.

Yes — free standard UK delivery is available on orders over £75.

UK standard deliveries usually arrive within 6-10 working days, and express deliveries within 3–5 working days. You’ll receive a shipping confirmation email once dispatched.

UK deliveries usually take 6–10 working days for standard and 3–5 days for express. International delivery times vary by destination and customs.

A tracking link will be emailed once your order leaves our warehouse. You can monitor delivery progress in real time.

Check safe places, neighbours or reception first. Then review the courier’s proof of delivery. If you still can’t locate it, contact us within 48 hours with your order number.

The courier will attempt redelivery or leave instructions for collection from a nearby depot or safe place.

Email customerservices@rosemont.store with your order number and reason for return. We’ll reply with return instructions and the correct address.

You can return items within 30 days of delivery, provided they’re unused, in original packaging and in resaleable condition.

If the item is faulty or incorrect, we’ll cover the cost.

If you’re returning for any other reason, you’ll be responsible for the return postage.

We’re sorry! Please email us within 7 (seven) days of delivery with:

• Your order number
  
• Clear photos of the damaged product and packaging
   We’ll arrange a replacement or full refund.

Unfortunately, personalised, made-to-order, seconds or clearance items can’t be returned unless faulty.

Refunds are processed within 14 days after we receive your return.

No — you can check out as a guest. However, creating an account allows you to track orders, manage addresses, and access exclusive promotions.

Click “Forgot password?” on the login page and follow the instructions to create a new one.

Please try resetting your password first. If you still experience issues, contact our support team and we’ll assist you.

Log into your account, go to My Details, and edit your information anytime.

Each collection uses carefully selected materials designed for durability and everyday use. Details appear on every product page.

Please refer to the “Care Instructions” tab on the product page. Most items are dishwasher safe, but decorative finishes may require gentle care.

Display settings and lighting can affect how colours appear. We provide high-resolution images and zoom to help you view details clearly.

Once discontinued lines sell out, they’re no longer available. We regularly launch new collections, so check back often.

Not currently — but we’re exploring this for the future. Meanwhile, our gift sets make a perfect alternative for wedding gifts.

You can reach us at:

• Email: customerservices@rosemont.store
  
• Business Hours: 
  Monday - Friday - 11.00am to 10.00pm
  Saturday - 11:00am to 5:00pm
  Sunday - Closed

Rosemont & Co operates as an online-only retailer serving customers in the United Kingdom.

Business correspondence address:
Rosemont & Co
Customer Services Department
Office 162826
PO Box 7169
Poole
BH15 9EL
United Kingdom

We aim to respond to all messages within 24–48 hours to any enquiries received during business hours.